Capital One’s Prem Natarajan Shares How AI Can Enhance Financial Services and Customer Experiences - Ep. 253

Prem Natarajan, the executive vice president, chief scientist and head of AI at Capital One, discusses how AI is enhancing financial services by transforming customer experiences and internal operations. He shares how advanced AI models and agentic workflows are accelerating the delivery of personalized services and improving efficiency — paving the way for enhanced security and streamlined financial processes.